Contact Center Empowerment with Botter Conversational AI. Traditional engagement with your customers can rather be a challenging experience since voice interaction does not always meet the caller’s expectation. Waiting on a queue, multiple transfers, being put on hold, repeating oneself and generally spending too much…

Government services globally are pressured to become more efficient by incorporating digital technologies and processes into their day-to-day operations. Because of the enormous citizens’ daily requests to public-sector organizations. Digital transformation has become crucial in most cases, agencies are to streamline and automate processes using…

Banks and other businesses in the finance industry in MENA usually have a huge customer base. As a result, it becomes challenging providing a seamless customer experience to and offers their potential customers with all the guidance and help they need. That’s why untraditional channels…

  The best way to ensure that you can successfully deflect calls from the IVR and the contact center is to ensure the accuracy of the other self-service channels such as web self-service and chatbot. As in the matter of fact according to Uberall 36%…