BOTTER Chatbot

For Genesys

The Unlimited Enterprise-Grade Chatbot platform

Flawless Arabic | State-of-Art Builder | Faster time to market

Botter Chatbot framework is catered to empower all Genesys Solutions to provide a seamless CX


AI & NLP based plug and play chatbots powered by STEMMER Processing capable of building human-like AI chatbots in 20+ language with an edge in Arabic with the ability to speech enable the chatbot with ASR& TTS

Address your customer needs and target them with relevant content and measure the user engagement.

BOTTER Framework enables you to build an enterprise-grade chatbot in a matter of minutes using our flow builder and widget builder solution.

Provide a seamless experience to your channels visitors by fullfilling various immigeration services such as evisas, issuing a passport, renewing a travel document and many more providing your tourists and citizens with an optimum experience

Botter integrates with Slack, Facebook Messenger, WhatsApp channels and many more

BOTTER Framework | Genesys Comprehensive solutions

Botter Framework consists of many components designed to enrich Genesys user experience.

Widget Builder enables users who have GIA to customize their own Chatbot

Flow Builder Widget Builder empower users who don't have GIA to build the flow and customize an entire chatbot that meets their organization business requirement

Widget Builder

Customize your chatbot easily, with a simple easy to use powerful interface that enables users to build a fully customized branded widgets in a matter of minutes, not days providing unique seamless UI/UX for your customers

Flow Builder

Flow builder is catered for Genesys solutions to build chatbots with no coding or technical background required that supports rich media with predefined  Smart cards and modules for certain verticals backed up with the latest AI and NLP technologies

BOTTER | Analytics

BOTTER | Analytics

Dive Deeper into your chatbot with insights, with reports such as

  • % of interaction handled by humans versus bots 
  • Number of Customers
  • Number of interactions per channel
  • Number of returning users
  • Measurement of satisfaction level
  • Auto-detection for unknown terms


Why BOTTER for Genesys?

According to Forbes Insights “More than half (62%) of Middle Eastern executives believe AI is emerging rapidly in their industry  and about 88% of them believes that chatbots are essential to their digital transformation and to improve customer experience."

Onpremise & cloud Deployment

Capability to deploy the chatbot on premise or on your organization private cloud meeting all your organization security standards

Advanced Arabic NLP & NLU

Leveraging the power of Arabic NLP and NLU technologies, our STEMMER solution has decreased the chatbot time to market by 75% and increasing the word spotting accuracy by 13%

Various Integration Points

otter come with various Pre-built API's to integrate with your CRM platforms and other channels to fully utilize the data and enhance your organization performance

Analytics and Reports

View & export reports at the palm of your hands with all the essential insights numbers of active users, time record, active sessions and many more